Withdrawal and Return Term
You have the right to withdraw and return a product within 14 days from the date of receipt.
Steps for returning Products
Please send an e-mail to firstname.lastname@example.org describing that you wish to return the product. Please include other relevant information as well. Once we have received your e-mail, we will give you further guidelines on what to do next.
Return Product in its original State
Returned products must be in their original state in which you received them and may not have been used, worn or damaged. If you decide to return a product, you must return it in its original state, including all original documents.
Responsibility for Return Shipment
The return shipment of the product is your responsibility until it reaches our warehouse, so make sure it’s packed up properly and cannot get damaged on the way.
Cost of Return Shipment
You must pay for all return shipment costs.
Exchange or Refund
Returns can be refunded or exchanged with another product. Upon receipt of the product by our Customer Service Τeam, your request for an exchange or refund will be processed. If a returned product is received in its original state and accepted by ARISTI Jewels, it shall refund the price paid or exchange the product.
If you and/or products received by ARISTI Jewels don’t comply with the terms herein and/or the terms in section 5 of ARISTI Jewels’ General Terms and Conditions, then the products shall not be shipped back to you and the payment shall not be refunded.
In case you select a more expensive product, you will only be charged with the incremental value.
In case you select a cheaper product, there will be no refund.
Sale or special offer products can be exchanged with products of the same category only.
Any refund shall occur at the price you paid for the product including the delivery charges. The money will be refunded by cancelling your credit / debit card charge, via Paypal refund, by depositing the amount to your bank account.